Shipping Policy

Effective Date: January 17, 2025

At PreciousJewell.com, we strive to provide fast, reliable, and secure shipping for all your jewelry purchases. Please review our shipping policy to understand how we handle deliveries.

1. Shipping Locations

We ship to most locations worldwide. If your location is not supported during checkout, please contact us at info@preciousjewell.com for assistance.

2. Shipping Methods and Costs

  • Domestic Shipping (United States):

    • Standard Shipping: 3–7 business days – [Cost]
    • Expedited Shipping: 1–3 business days – [Cost]
    • Free Shipping: Available for orders over $X.

  • International Shipping:

    • Standard International Shipping: 7–14 business days – [Cost varies by destination].
    • Additional customs duties, taxes, or fees may apply for international orders and are the responsibility of the customer.

3. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Custom or personalized jewelry may require additional processing time. Estimated delivery timelines will be provided at checkout.

4. Tracking Your Order

Once your order is shipped, a tracking number will be emailed to you. You can track your package through the carrier’s website for real-time updates.

5. Delivery Issues

  • Delayed Shipments: While we aim to meet delivery estimates, delays may occur due to unforeseen circumstances such as weather, customs clearance, or carrier issues.
  • Lost or Stolen Packages:
    • We are not responsible for lost or stolen packages marked as delivered by the carrier.
    • If you believe your package was lost or stolen, contact us at info@preciousjewell.com or 828-351-1810, and we will assist you in filing a claim with the carrier.

6. Incorrect Shipping Information

  • Please ensure all shipping details are accurate when placing your order.
  • If you realize an error in your shipping address, contact us immediately. We cannot guarantee changes once the order has been processed.

7. Returns and Refunds

For details on returns, refunds, and exchanges, please review our Refund and Returns Policy.

8. Contact Us

For questions or concerns regarding shipping, please reach out to us:

We are dedicated to ensuring your jewelry arrives safely and on time. Thank you for choosing Precious Jewell!