Refund and Returns Policy

Effective Date: January 17, 2025

At PreciousJewell.com, we prioritize your satisfaction and aim to provide high-quality jewelry and exceptional service. This Refund and Returns Policy outlines our guidelines to ensure a smooth shopping experience.

Eligibility for Returns

  • Timeframe: Items can be returned within 30 days of delivery.
  • Condition: Items must be unused, in their original condition, and include all packaging, tags, and certificates (if applicable).
  • Non-Returnable Items:
    • Custom-made or personalized jewelry.
    • Items purchased on final sale or marked as non-returnable.
    • Earrings (due to hygiene reasons).

How to Initiate a Return

  1. Contact us at info@preciousjewell.com or call 828-351-1810 with your order number and reason for return.
  2. We will provide you with a return authorization and shipping instructions.
  3. Ship the item back to us at the address below:
    PreciousJewell Returns Department
    3899 Hannah Street, Charlotte, North Carolina, United States

Refund Policy

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.
  • Shipping Costs:
    • Original shipping fees are non-refundable.
    • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Exchanges

We offer exchanges for defective or damaged items. To request an exchange, please contact us at info@preciousjewell.com or call 828-351-1810.

Cancellations

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed.

Defective or Damaged Items

If your jewelry arrives damaged or defective:

  • Contact us within 48 hours of delivery with clear photos of the item and packaging.
  • We will arrange for a replacement or a full refund, including shipping costs.

Contact Us

For any questions or assistance regarding refunds, returns, or exchanges, please contact us: