Refund and Returns Policy
Effective Date: October 14, 2024
At PreciousJewell, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following refund and returns policy to ensure a smooth process.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of the original purchase date.
- The item must be in its original, unused condition, with all tags, packaging, and certificates (if applicable) intact.
- Custom-made or personalized items are not eligible for return unless there is a defect or error on our part.
- Sale items are final and cannot be returned.
2. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized jewelry.
- Gift cards.
- Final sale items or clearance products.
3. Return Process
To initiate a return, please follow these steps:
- Contact us via email at info@preciousjewell.com or call 828-351-1810 with your order number and the reason for your return.
- Our customer service team will provide instructions on how to proceed with your return, including the return shipping address.
- Once we receive the item and verify that it is in its original condition, we will process your refund or exchange.
4. Refunds
- Refunds will be issued to the original payment method within 5-10 business days after receiving the returned item.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
- You will be notified via email once your refund has been processed.
5. Exchanges
If you would like to exchange an item, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the desired product is not available, we will offer you a refund or store credit.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receipt. We will arrange for a replacement or a full refund, including any shipping fees. We may request photos of the damaged or defective item to better assist you.
7. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error or defect on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
8. Contact Information
For any questions or concerns about your return, please contact us:
- Email: info@preciousjewell.com
- Phone: 828-351-1810
- Address: 3899 Hannah Street, Charlotte, North Carolina, United States