Sales Policy

Effective Date: October 14, 2024

At PreciousJewell, we are committed to providing you with an exceptional shopping experience. This Sales Policy outlines the terms and conditions that apply to purchases made through our website, https://preciousjewell.com.

1. Pricing and Payment

  • All prices on our website are listed in USD and are subject to change without notice.
  • Prices do not include taxes or shipping fees, which will be calculated during checkout based on your location and the selected shipping method.
  • We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), and other secure online payment options.
  • Payment is required at the time of purchase.

2. Order Processing

  • Once your order is placed, you will receive an order confirmation via email. Please review your order details carefully.
  • Orders are typically processed within 1-3 business days. During peak seasons or promotional events, processing times may be longer.
  • You will receive a notification with tracking information once your order has been shipped.

3. Shipping and Delivery

  • We offer domestic and international shipping. Shipping costs vary depending on your location and the shipping option selected during checkout.
  • Delivery times will vary based on the shipping method chosen and your location. Domestic orders typically arrive within 5-7 business days, while international shipping times vary.
  • PreciousJewell is not responsible for shipping delays caused by customs or unforeseen circumstances.
  • If your package is lost or damaged during shipping, please contact us immediately so we can assist you with resolving the issue.

4. Custom Orders

  • Custom and personalized orders are final sale and cannot be returned or exchanged. These items are crafted to your specific requirements, and we work closely with you during the design process to ensure your satisfaction.
  • Custom orders typically require additional processing time, which will be communicated to you during the ordering process.

5. Order Changes and Cancellations

  • You may request changes or cancel your order within 24 hours of placing it by contacting our customer service team at info@preciousjewell.com or by calling 828-351-1810.
  • After 24 hours, we cannot guarantee that changes or cancellations can be accommodated as your order may already be in the processing or shipping stage.

6. Returns and Refunds

  • We offer a 30-day return policy for eligible items. Please refer to our Refund and Returns Policy for details on how to initiate a return.
  • Custom and personalized items are not eligible for return.
  • Refunds will be issued to the original payment method once the returned item is received and inspected.

7. Product Availability

  • While we strive to maintain accurate stock levels, there may be times when an item you ordered is no longer available. In such cases, we will notify you and offer a replacement item or refund for the unavailable product.

8. Promotions and Discounts

  • Promotional offers and discounts are subject to specific terms and conditions. Some promotions may not be combined with other offers or discounts.
  • PreciousJewell reserves the right to modify or cancel any promotion at any time without prior notice.

9. Customer Service

We are committed to providing excellent customer service. If you have any questions or concerns regarding your purchase, please contact us at:

  • Email: info@preciousjewell.com
  • Phone: 828-351-1810
  • Address: 3899 Hannah Street, Charlotte, North Carolina, United States