Sales Policy

Effective Date: January 17, 2025

Welcome to PreciousJewell.com, where we are committed to providing high-quality jewelry and exceptional customer service. This Sales Policy outlines the terms and conditions for purchases made on our website.

1. Pricing and Payments

  • Pricing: All prices displayed on our website are in USD and include applicable taxes, unless otherwise stated. Prices are subject to change without prior notice.
  • Accepted Payment Methods: We accept the following payment options:
    • Credit and Debit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Other payment methods as listed during checkout.
  • Payment Security: All transactions are processed securely. We do not store your payment information on our servers.

2. Order Process

  • Order Confirmation: Upon placing an order, you will receive an email confirmation with the order details. Please review this information carefully.
  • Processing Time: Orders are typically processed within 1-3 business days, excluding holidays and weekends.
  • Order Changes: Changes to orders can only be made within 24 hours of placement. Contact us at info@preciousjewell.com or 828-351-1810 to request changes.

3. Shipping Policy

  • Shipping Locations: We ship to most locations worldwide. Please refer to our Shipping Policy for details.
  • Delivery Time: Delivery times vary depending on your location and the shipping method selected at checkout.
  • Shipping Costs: Calculated at checkout based on your location and order size. Free shipping may apply to orders exceeding a specified amount, as outlined on our website.

4. Returns and Refunds

For information on returns and refunds, please refer to our Refund and Returns Policy.

5. Product Availability

  • Stock Levels: While we strive to maintain accurate inventory, some items may become unavailable. If an item in your order is out of stock, we will notify you promptly and offer an alternative or a full refund.
  • Custom Orders: Custom-made or personalized items require additional processing time and are non-refundable.

6. Warranty

  • We guarantee the quality of our products. Any defects in materials or craftsmanship can be reported to info@preciousjewell.com within 30 days of delivery for resolution.
  • Warranty does not cover damage caused by misuse, wear and tear, or improper care.

7. Limitations of Liability

  • Accuracy of Information: We strive for accuracy in product descriptions and images. However, slight variations may occur due to lighting, screen settings, or manufacturing differences.
  • Force Majeure: We are not liable for delays or failure to fulfill orders due to circumstances beyond our control, including natural disasters, strikes, or transportation issues.

8. Contact Information

For any inquiries or assistance, please contact us:

By placing an order on PreciousJewell.com, you agree to this Sales Policy. We are dedicated to providing you with an exceptional shopping experience and look forward to serving you.